AI Chatbot For Recovery Focus Group

We built an AI chatbot for a national mental health charity under Recovery Focus Group

We have worked with Recovery Focus Group for many years supporting their digital marketing efforts across multiple websites and platforms. What was required was an automated chatbot that could respond to certain key phrases for those in crisis and with out of hours requirements. We built an AI chat bot using Lex technology through AWS and brought this across to their WordPress website.

We can monitor utterances and use analytics to understand better the needs of the local area and in return we can then sign post these utterances better.

AI Chatbot using lex technology

Ongoing you can have the ability to change and alter utterances to better suit the needs and we can monitor this and make subtle changes as we go. Working closely with the charity means that they can provide a better service for those that require it and save time too as the recipient can be sign posted directly to the relevant service.

We are finding more and more businesses are using the power of AI to help streamline their business needs, in today’s digital world it helps to sign post customers to what they need without actually having to be there in person using up precious man hours and resources for the business.

In this instance, it also enables people to ask for help as studies have shown more people will open online to their problems rather than do this face to face. Even if the chatbot is the way in for a potential service user, it can be the difference between a person looking for support and actually going further and getting support.