Fuel Doctor Geo Location
We were tasked to develop a Geo Location application to help the call centre staff at Fuel Doctor better handle calls and streamline the business to scale.
We were tasked to complete an application for Fuel Doctor to help streamline their call centre operations. Fuel Doctor needed an application whereby they could locate in real time all their vans throughout the UK so that when a recovery is called through their call centre the agent can geo locate the nearest technician to be assigned to that particular job.
Each van was installed with a GPS system that can be tracked 24 hours a day 7 days a week and the in-browser application would help speed up response times.
This application helped Fuel Doctor get to their customers on average 35 minutes quicker and means that the call centre is now able to handle 30% more calls meaning an overall 40% increase in turnover.